Now that the new Samsung´s Galaxy S6 and Galaxy S6 Edge smartphones are starting to be delivered, some users (Sprint, Verizon, and possibly others) already stared to notice and complain about the screen’s auto-rotate feature, which get stuck, just a few hours of using the phone.
The main solutions like rebooting, performing a factory reset or changing the rotate settings, aren’t fixing this problem. This is causing some users to be stuck in portrait mode permanently.
So far, there is no confirmation regarding the origin of this issue, since it can be a hardware problem with the accelerometer, a software issue where the system fails to register the value properly, or perhaps a bit of both.
This issue can be identified by going into the dialer, typing *#0*# and clicking Sensor, and you’ll see that the X axis co-ordinate is stuck at -32768.
Samsung haven’t released an official announcement as to if or when the problem will be addressed. So far, the costumers have been able to exchange their device for a new one even though, in some cases, the new one also share the same malfunction.
there isn’t yet some confirmation about how many users have been affected neither if this issue is widespread across different countries.